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You are here: Home > Knowledgebase > I can receive, but not send out emails.

I can receive, but not send out emails.

Your internet provider is blocking you from using anyone's outgoing mail servers but their own. Many major ISPs are blocking outgoing emails. The reason they do this is to prevent you from using their internet connection for spamming purposes. You will still be able to send emails, but only by using your ISP'S outgoing mail server. Every ISP's outgoing mail address is different, but for the most part they will be mail.yourispname.com For example, if you had hosting with AOL.com, their outgoing mail server would look like this: mail.aol.com If mail.yourisp.com does not work and you are still unable to send emails, you will need to call your internet service provider to find out what their outgoing mail server is.

Also, our email servers are setup to require authentication before they accept outgoing email from users.  Make sure your email client is setup for "outgoing mail requires authentication".  The same username and password for incoming mail is used for outgoing mail.



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