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99.9% Uptime Guarantee
If you feel that your site was not up the guaranteed 99.9% during a given month, submit a trouble...
How do I cancel my hosting or domain package?
To cancel your account, you need to submit a cancellation request in the Client Area...
How do I renew my account?
All hosting accounts are renewed automatically on the anniversary date of your account, unless...
How do I update my credit card information?
To change the credit card used to pay for your hosting or to update your billing details go to...
How do I upgrade/downgrade my account?
You can upgrade or downgrade your hosting package at any time through the client area at...
I forgot my password to the Client Area, how do I get another sent to me?
Please use the password reminder feature at https://www.nlhosts.com/whmcs/passwordreminder.php to...
Payments made using Debit Cards
Our automated billing system is primarily designed to handle credit cards. In order to use a...
What if I was billed incorrectly?
If you believe you were incorrectly billed, please submit a ticket to the sales department...
What is your cancellation policy?
"If I cancel my account with more than 6 months left on a 1 year agreement, will I get refunded...